MDDI's response to PQ on Streamlining Experience and Apps for Digital Government Services

Parliament Sitting on 8 April 2025

QUESTION FOR WRITTEN ANSWER

37. Mr Christopher de Souza asked the Minister for Digital Development and Information what measures are being considered to streamline the overall experience for digital Government services in Singapore, in light of the number of apps pertaining to Government digital services available today, which may be difficult for seniors and the less digitally-savvy to navigate.

Answer:

The Government is committed to ensuring that digital Government services are easy to navigate and use for all citizens, including seniors and the less digitally savvy.

When designing these services, we consider citizens’ needs and habits. Citizens may access these services through searching online or via agency-provided links. Some may prefer to use their computers, while some prefer to use apps on their smartphones as they are frequently on the go. Providing different channels facilitates discoverability and ease of access.

Where it makes sense, we will bring together different digital services to make it more convenient for citizens. Examples include LifeSG and HealthHub. However, having too many services on a single app or website can lead to clutter and make it harder to find the right service.

We recognise that despite our best efforts, there will be citizens who need in-person support and this is why we provide such assistance at Government agencies’ physical touchpoints and ServiceSG Centres.